Returns & Exchanges
At Terra Delyssa, we strive for total satisfaction with our premium olive oils and pantry staples. Due to the perishable nature of our food products, we offer replacements or refunds for items that arrive damaged, defective, or incorrect within 30 days of purchase.
Document the Issue
If your order arrives damaged or incorrect, please take clear photos of the product and the shipping packaging as evidence for our quality control team.
Contact Customer Support
Email our support team with your order number and the photos of the affected items to initiate your claim for a refund or replacement.
Verification Process
Our team will review your request within 2-3 business days to verify the damage or error under our food safety and quality guidelines.
Resolution and Refund
Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement bottle at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing